InTouch™ HelpLine

Faded Girl

Your phone calls with your incarcerated loved one are extremely important, and our mission at Lattice is to ensure the highest phone call quality and connectivity. Lattice’s InTouchTM Family and Friends HelpLine gives you access to a live customer service representative to help resolve any issues related to phone call connectivity with inmates.

The InTouch representative will resolve the issue over the phone or contact Lattice Technical Support if there’s an issue with the phone equipment at the correctional facility.

To reach an InTouch representative, please call toll-free 1-888-843-1972.

We chose Lattice because they are a reputable partner with a strong record of integrity and a robust, highly-reliable inmate calling platform. Their solutions and service have had a significant positive impact on reducing the burden on our staff and generating important revenue for our facility. Lattice is an excellent partner, one whom we'd recommend to any corrections facility. - Sheriff Joe Lester
Cleveland County Detention Center
Lattice is a trusted partner to Nassau County because they provide outstanding customer service and highly reliable communications products and services. Lattice's Inmate Phone and Video Visitation products help our inmates connect more frequently with their family and friends, which can help reduce recidivism when our inmates get released. And, Lattice's products benefit our facility by reducing the administrative burden on our staff. This helps increase efficiency at our facility. I value our partnership with Lattice and would recommend them to any correctional facility. - SHERIFF BILL LEEPER