InTouch™ HelpLine

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Your phone calls with your incarcerated loved one are extremely important, and our mission at Lattice is to ensure the highest phone call quality and connectivity. Lattice’s InTouchTM Family and Friends HelpLine gives you access to a live customer service representative to help resolve any issues related to phone call connectivity with inmates.

The InTouch representative will resolve the issue over the phone or contact Lattice Technical Support if there’s an issue with the phone equipment at the correctional facility.

To reach an InTouch representative, please call toll-free 1-888-843-1972.

We chose Lattice because they are a reputable partner with a strong record of integrity and a robust, highly-reliable inmate calling platform. Their solutions and service have had a significant positive impact on reducing the burden on our staff and generating important revenue for our facility. Lattice is an excellent partner, one whom we'd recommend to any corrections facility. - Sheriff Joe Lester, Cleveland County Detention Center