Industry-Leading Support

Exceptional Customer Service and Technical Support for Correctional Facility Staff

installing-serverFocus On Your Priorities.  We’ll Focus On You.

You need your communications system to be installed seamlessly and perform effortlessly, so that it generates maximum efficiencies and revenue for your facility.

Those are the outcomes you desire.  With Lattice, consider those outcomes delivered.

Seamless Installation

Lattice’s dedicated, in-house Field Technicians handle installation and testing of all hardware and software. Their experience spans corrections facilities of all sizes and layouts.

Corrections Staff Training

Upon installation, our Customer Service Managers will train your staff on system usage, including generating customized reports for investigative and accounting purposes.

Once your system is fully operational, our support team is always standing by to offer further assistance.

Maintenance and Technical Support

To keep your system operating at peak performance, we provide routine preventative maintenance.

When there are performance issues, we can typically diagnose and resolve these problems through a secure, remote connection into your system. And, if needed, our Lattice dedicated Field Technicians will perform on-site technical support.

FCC Tariff