Industry-Leading Support

Exceptional Customer Service and Technical Support for Correctional Facility Staff

installing-serverFocus On Your Priorities.  We’ll Focus On You.

You need your communications system to be installed seamlessly and perform effortlessly, so that it generates maximum efficiencies and revenue for your facility.

Those are the outcomes you desire.  With Lattice, consider those outcomes delivered.

Seamless Installation

Lattice’s dedicated, in-house Field Technicians handle installation and testing of all hardware and software. Their experience spans corrections facilities of all sizes and layouts.

Corrections Staff Training

Upon installation, our Customer Service Managers will train your staff on system usage, including generating customized reports for investigative and accounting purposes.

Once your system is fully operational, our support team is always standing by to offer further assistance.

Maintenance and Technical Support

To keep your system operating at peak performance, we provide routine preventative maintenance.

When there are performance issues, we can typically diagnose and resolve these problems through a secure, remote connection into your system. And, if needed, our Lattice dedicated Field Technicians will perform on-site technical support.

FCC Tariff

We chose Lattice because they are a reputable partner with a strong record of integrity and a robust, highly-reliable inmate calling platform. Their solutions and service have had a significant positive impact on reducing the burden on our staff and generating important revenue for our facility. Lattice is an excellent partner, one whom we'd recommend to any corrections facility. - Sheriff Joe Lester
Cleveland County Detention Center
Lattice is a trusted partner to Nassau County because they provide outstanding customer service and highly reliable communications products and services. Lattice's Inmate Phone and Video Visitation products help our inmates connect more frequently with their family and friends, which can help reduce recidivism when our inmates get released. And, Lattice's products benefit our facility by reducing the administrative burden on our staff. This helps increase efficiency at our facility. I value our partnership with Lattice and would recommend them to any correctional facility. - SHERIFF BILL LEEPER