Highly Secure, Cloud-Based Call Processing and Recording; Industry-Leading System Reliability
Lattice’s Nexus Inmate Telephone System (ITS) is widely-installed and well-known for industry-leading security and reliability.
Nexus is a complete solution that includes all hardware and software for secure inmate account management, call connection, monitoring, recording, and customer service/technical support. Important features include:
Inmates’ family and friends can deposit funds into phone accounts via our secure Website, at our on-site Kiosks, through our Call Center, or by Money Order
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Family and inmate account options include Pin Debit, PrePaid Collect, Calling Cards, and more
Nexus’ account management module efficiently manages all account deposits, billing, and commission payments
Robust Investigative Tools
Live or recorded call monitoring detects fraudulent calling activity within the corrections facility and protects the outside community
Patented 3-Way Call Detection sends instantaneous alerts to corrections staff and investigators
User-friendly reports allow corrections staff to identify calling trends and isolate fraudulent calling activity
Lattice is highly-regarded for its system reliability and customer support. We provide correctional facilities with 24 x 7 technical support on all systems and software.
Inmates can dial directly into our InTouchTM Inmate Hotline for assistance with call-related issues. This service virtually eliminates corrections staff involvement, time, and cost, freeing staff for higher-priority tasks.
VMX™ Voicemail Exchange
Inmates’ family and friends can leave voicemail messages to inmates to schedule a phone call or video visitation session, or to simply check in and say hello
By automating the messaging function, VMXTM frees corrections facility staff from having to manually take messages from family and friends
New CellMate™ Mobile Device
The Next Generation Of Inmate Communications!
Generating New Sources Of Revenue For Your Facility.
Inmates can purchase their own CellMateTM Mobile device to make calls, send text messages and electronic messages, and download music, eBooks, games, educational and legal content